We are doing our best to make shipping operations as smooth as possible, we aim to perfection. Please bear with us if some shipping problems will arise, we promise we'll do our best to please you!
If available for your country, an email with tracking information will be sent once an order has been shipped (with most carriers). You can also track your package from your Account page. Tracking is not available on International Economy.
Multiple orders placed on the same day can be combined, please bug us info@cigar excellence.com
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
You may change the address anytime before the order is shipped.
- United States
- United Kingdom
- Czech Republic
- Hong Kong
- Netherlands Antilles
- New Zealand
- Papua New Guinea
- Saudi Arabia
- South Africa
- South Korea
- United Arab Emirates
- Venezuela, Bolivarian Republic Of
- Virgin Islands (British)
- Virgin Islands (U.S.)
- Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.
- These fees are NOT included in your shipping charges.
- We are not able to mark orders as "gifts".
- We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
- Cigar Excellence has no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office if you need to know more.
We are able to ship most of our products to U.S. Military APO/FPO addresses. Some products cannot be shipped to APO/FPO addresses and those are marked on the product page. Unfortunately, we cannot supply tracking numbers for shipments to APO/FPO addresses.
When completing your Shipping Address during checkout, please make note of the following.
- The City must be entered as either "APO" or "FPO"
- The State must be selected as either "AA" "AE" or "AP"
- The country must be United States.
- You must enter your Zip code
- Always remember to enter your full name, grade, and PSC or unit number
Please note: orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive.
Items with shipping restrictions are noted on the product page. All shipping restrictions are for legal reasons, not under our control.